Although I haven't posted here in a long while, I have a good reason for that. I have been busy creating all types of materials for Gearmark, my company.
For example, I worked on a series of ebooks about Gearmark's process steps:
Read how Gearmark approaches listening for employees and customers and why listening is a key step of the process to create compassionate, memorable experiences.
By leveraging the information gathered during the Listening phase, this ebook outlines the steps that Gearmark follows to determine what's a symptom vs a problem in a company.
Or how personas, customer journeys, and KPIs can come together to create digital experiences that help customers.
And there are posts on Medium about meditation, online dating, and why communities are easier to access online.
I know that I need to get back here to add to the library for digital experience creation. However, I also knew that I needed to add material to Gearmark to support visitors' understanding of how Gearmark can help their business.
There is also a case study library at the site as well.
Currently, I'm working on an ebook about acceptance, which is the mindset you need to have to listen well. It's pretty exciting how it is coming along, and hopefully, it will be complete in the next few months. Until then, my LinkedIn posts capture points emerging from the work. I hope it's helpful to some who read it.
More to come with updates. There is a last-mile delivery experience article coming soon that I'm excited to write. There are always improvements to experiences to be had.
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