- Convenient and free parking. They were located in a hospital with a huge parking garage with hundreds of parking spots. The parking was inexpensive to start, but they offered me a free parking validation voucher at my appointment. I didn't need to remember to get my original ticket validated. It was super easy!
- Easy to get to the building and find the office. Lots of signs and guidance to help me find where the exact location was.
- Not much paperwork. I had to sign 2 forms and enter information into a tablet. It took not even 3 minutes to complete. So easy, straightforward, and automated!
- They provided me with courage in case I felt scared and needed inspiration, especially in places where I would be waiting. Rather than having numbers on lockers, they named each one using the names of some of the most courageous women in history from Harriet Tubman to Audrey Hepburn to Eleanor Roosevelt to Amelia Earhart. Choosing a locker to put my belongings in reminded me of my own power - and not to be stressed. They also had words on the examination room walls like "Be brave," to remind all of us patients that in the end, we will be ok.
- The office felt like a home - inviting and soothing. The waiting room felt as much like a home that it could, complete with green plants, soft furniture, and soft violet and grey tones. There was no steel or glass around, which can always feel a little cold. It was decorated with a lot of wood and frosted glass. It was warm, friendly and welcoming.
- The technician told me what she was doing each step of the way. I had literally no surprises. The procedure took not even 10 minutes total and she told me everything she was going to do. There was no time to be stressed! She also warned me that first time mammogramers may be called back if the doctor finds an irregularity because there are no scans for a baseline analysis. They told me not to assume that I have cancer if I get a call. When I did get a call back to return, the woman was surprised that I wasn’t freaking out; I told her it was because I was prepared.
- Almost no wait time - for anything. I was left alone to wait a total of 5 minutes during the entire visit. Wait times contribute to fear because it allows time for a patient or customer to reflect on possibilities of what may happen during the visit. Often in a visit like a mammogram, people imagine what may go wrong more often than what will go right. If you remove the wait times, you will have patients and customers who don’t have time to wait or stew about problems. They will be more in the present moment, more positive, and in the end, easier to work with. It also communicates confidence that you have a handle on your schedule and how long it takes to work with each patient/customer.
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