Comments on Make password recovery easy! 5 ways Spirit Airlines could improve their experienceTypePad2014-07-28T17:37:08ZGearmarkhttps://gearmark.blogs.com/ux_and_agile/tag:typepad.com,2003:https://gearmark.blogs.com/ux_and_agile/2014/07/password-assistance-should-be-easy/comments/atom.xml/MMM commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e202b751a776c4200c2023-06-10T18:12:10Z2023-11-16T20:55:12ZMMMIt's June 2023 and I am having this exact problem; password reset loop. I don't understand why this isn't resolved...<p>It's June 2023 and I am having this exact problem; password reset loop. I don't understand why this isn't resolved SPIRIT!!! The chat needs to have a tech support button for exactly this kind of issue. FRUSTRATING!!</p>Mary Brodie commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e20240a4eac2fc200d2020-02-24T13:55:34Z2020-03-23T22:27:44ZMary BrodieI emailled them to fix it and sent them this post a couple of times. All I heard was crickets....<p>I emailled them to fix it and sent them this post a couple of times. All I heard was crickets. That tells you everything you need to know about Spirit Airlines. </p>daretodream81@aol.com commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e20240a4e9cc48200d2020-02-21T20:35:47Z2020-03-23T22:27:44Zdaretodream81@aol.comWOW... 2020 and STILL having this issue!? WHY DON'T THEY FIX IT! I'm about to go with another airline SIMPLY...<p>WOW... 2020 and STILL having this issue!? WHY DON'T THEY FIX IT!<br />
I'm about to go with another airline SIMPLY because of THIS.</p>Ersin commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e20240a472ab13200c2019-08-04T20:43:33Z2019-09-09T16:26:00ZErsinI couldnt get an account just because of their password policy. I used MaOS's preferred strong password, but still didn't...<p>I couldnt get an account just because of their password policy. I used MaOS's preferred strong password, but still didn't accept it. %100 there is a problem on the site. </p>Dillion Harris commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e20240a4b77c19200b2019-06-24T01:31:48Z2019-09-09T16:26:00ZDillion HarrisThis is ridiculous. It's 2019 and Spirit still cannot streamline the password resetting process. I've spend 5 days on this...<p>This is ridiculous. It's 2019 and Spirit still cannot streamline the password resetting process. I've spend 5 days on this and no progress. Solution: try southwest. </p>Mary commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e2022ad3a070a6200b2018-07-12T17:59:41Z2018-07-16T13:31:29ZMaryI feel bad. I wish I could help. When I sent this blog post and comments to them, there were...<p>I feel bad. I wish I could help. When I sent this blog post and comments to them, there were crickets. And then an email to say they would send to the right people. And crickets. I wish I had more helpful information. I'd try calling them direct. That may help.</p>Kathy commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e2022ad3a04072200b2018-07-11T23:57:39Z2018-07-16T13:31:29ZKathyWas anyone successful in getting their password reset? I’ve been trying for 4 days now and nothing. If anyone has...<p>Was anyone successful in getting their password reset? I’ve been trying for 4 days now and nothing. If anyone has a contact or advice for actually getting the password reset please help! I am so frustrated and am getting absolutely no where with spirit. </p>Mary Brodie commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e2022ad39a81d9200b2018-06-20T13:28:46Z2018-06-20T18:56:52ZMary BrodieI'm so sorry to those that continue to experience these issues. Such a shame, especially in today's online world. As...<p>I'm so sorry to those that continue to experience these issues. Such a shame, especially in today's online world.</p>
<p>As an update...I did send this blog post and its comments to Spirit Airlines and told them they may want to look into this issue.</p>
<p>I did get a response. They have forwarded this to their online development team. I offered my services to help (of course, right :) that's my job :) ). I haven't heard back. But from what I know, a handful of people in Spirit are aware of the issue, the comments, and how it is a problem. Not sure if they will take action....</p>anna commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e2022ad37a9fd1200d2018-06-20T13:08:59Z2018-06-20T18:56:52ZannaJune 2018 and I’m having the same problems!!!I’ve been battling with this for 2 days now!!!Ticket price been go up...<p>June 2018 and I’m having the same problems!!!I’ve been battling with this for 2 days now!!!Ticket price been go up 300%!!!!!</p>Catherine barnes commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e20223c847f88f200c2018-05-02T19:15:06Z2018-05-03T14:58:09ZCatherine barnesIt’s 2018 and I’m having the same problems!!! I can’t login into my account, I’m not getting emails and on...<p>It’s 2018 and I’m having the same problems!!! I can’t login into my account, I’m not getting emails and on top of that my flight was delayed over 6 hours and they promised us a voucher and now they are saying they don’t see anything about a voucher!!!! I paid the $59 to become a $9 member and now I can’t login into my account!! I’ve been battling with this fir 3 days now!!!!</p>Viktoria commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201b8d2ec5aa6970c2018-04-19T10:41:49Z2018-05-03T14:58:09ZViktoriaHi, this is soooo funny- same problem 4 years after... i dont even get a new password :(<p>Hi,</p>
<p>this is soooo funny- same problem 4 years after...<br />
i dont even get a new password :(</p>Tom Shepardson commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201b8d2b476fd970c2017-10-14T17:28:38Z2017-10-16T15:06:30ZTom ShepardsonRunning into the same thing. Tried a reset multiple times in the past 2 days and have yet to receive...<p>Running into the same thing. Tried a reset multiple times in the past 2 days and have yet to receive a password reset e-mail. Thanks for posting this!</p>MARCY DESMARAIS commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201bb09cd06c8970d2017-10-14T01:13:44Z2017-10-16T15:06:30ZMARCY DESMARAISIm having same issue. Have miles to use and can't get in and not receiving an email. My miles are...<p>Im having same issue. Have miles to use and can't get in and not receiving an email. My miles are due to expire. </p>Mary commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201bb09ca1302970d2017-10-05T01:40:55Z2017-10-16T15:06:30ZMaryUgh! So sorry, Gail! That's more than frustrating. If their online experience was great, it would make traveling with them...<p>Ugh! So sorry, Gail! That's more than frustrating. If their online experience was great, it would make traveling with them an entirely different experience.</p>Gail commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201bb09c9f6f8970d2017-10-04T19:07:46Z2017-10-16T15:06:30ZGailEvery time I go to spirit airlines to login they tell me my password is invalid! I fly every month....<p>Every time I go to spirit airlines to login they tell me my password is invalid! I fly every month. This is totally frustrating. I'm a $9 cob member that can't get into my account! UGH!!! I have a lot of miles I can't use because they won't let me into my account. Been good no on for 4 years! Please help. Can not reset password no matte what I do.</p>jake commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201bb09ba149d970d2017-08-18T08:53:44Z2017-08-22T01:24:56Zjakeme too... wtf why is it like this<p>me too... wtf why is it like this<br />
</p>Mary commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201b8d2a0a7e8970c2017-08-16T16:47:44Z2017-08-22T01:24:56ZMaryHi Jeff! I'm glad the article is helpful. And in software, Web sites, etc - it's never the user's fault....<p>Hi Jeff! I'm glad the article is helpful. And in software, Web sites, etc - it's never the user's fault. It's the system - the product managers, the UX designers, the programmers - they should include cusotmers in testing to understand their perspective. So yeah, totally not you - and never you :)</p>jeff harms commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201bb09b98a5f970d2017-08-16T16:30:33Z2017-08-22T01:24:56Zjeff harmsThanks so much for posting this so we all don't feel like we're nuts. It's them. Not us.<p>Thanks so much for posting this so we all don't feel like we're nuts. It's them. Not us.</p>jeff harms commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201b8d2a0a66b970c2017-08-16T16:29:51Z2017-08-22T01:24:56Zjeff harmsYeah, three years later. They still haven't fixed the problem. It's no big secret that Spirit Airlines totally, in every...<p>Yeah, three years later. They still haven't fixed the problem. It's no big secret that Spirit Airlines totally, in every category, sucks.</p>Josh commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201b8d297fb25970c2017-07-21T02:17:03Z2017-08-09T13:41:08ZJoshIt is July 2017 and I am a software developer waiting for my wife to receive an email from Spirit...<p>It is July 2017 and I am a software developer waiting for my wife to receive an email from Spirit so we can spend hundreds of dollars on them to book a flight.</p>
<p>It's been 20 minutes so far. This is unheard of and I can only think that they do this for incentive.</p>Passed off in same situation commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201bb098162d0970d2017-03-08T15:07:57Z2017-03-09T14:29:54ZPassed off in same situationThis is obviously intentional. They prevent you from on line check in do that you have to pay $10. Plus...<p>This is obviously intentional. They prevent you from on line check in do that you have to pay $10. Plus bag fees. What possible financial incentive would they have to fix that?? They clearly agent interested in customer retention since there are unlimited customers in line to get their "cheap" fares that they can nickel and dime and also screw around. Class action lawsuit anyone?pretty sure intention to screw the customer could be prived during discovery.</p>Mary Brodie commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201b7c82e34bf970b2016-04-04T18:22:52Z2016-04-06T18:14:34ZMary BrodieChris - you are making me wonder if I should approach Spirit to get them to fix it....I can't believe...<p>Chris - you are making me wonder if I should approach Spirit to get them to fix it....I can't believe it's still a problem. I bet they don't even realize how bad it is and how customers walk away from their madness....</p>chris commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201b7c82d6e54970b2016-04-02T23:21:43Z2016-04-04T18:10:33ZchrisI am having the same experience.....nearly two years after you post. Am not able to book my ticket online. It's...<p>I am having the same experience.....nearly two years after you post. <br />
Am not able to book my ticket online. It's pathetic!</p>pp commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201b8d185c7f7970c2015-12-18T03:24:52Z2015-12-24T03:07:09Zppshame shame<p>shame shame</p>W commented on 'Make password recovery easy! 5 ways Spirit Airlines could improve their experience'tag:typepad.com,2003:6a00d834b7042469e201b8d1367fea970c2015-07-12T06:31:31Z2015-07-28T02:14:42ZWThis is exactly what I'm facing tonight...Get it together, spirit. >:(<p>This is exactly what I'm facing tonight...Get it together, spirit. >:(</p>