Recent Posts
- Make customers feel warm and fuzzy - My reaction to a survey from Apple
- The Dos and Don'ts of Collaboration
- Interesting perspective on customers who buy copies
- JP Penney - a case study in customer research, or rather, listening
- On the theme of data and meaning....
- How much data is enough? Enough to have a conversation with your users.
- Some good advice on innovation
- SXSW Interactive: Why do we go? (A cantankerous opinion)
- My first Webinar
- What is up with this new term "evergreen"?
